You are trusting us with the most personal words you may ever type. Here is exactly what we do with them. Untangle is operated by Rezilium The Institute for Mental Resilience Pty Limited (ABN 52 123 045 009), trading as Untangle, and this policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Rezilium The Institute for Mental Resilience Pty Limited (ABN 52 123 045 009), trading as Untangle ("Untangle", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains, in plain language, what we collect, why, who we share it with, and the choices you have when you use the Untangle app at letsuntangle.co or through our mobile applications (the "Service").
This policy is designed to comply with:
By using the Service, you consent to the practices described in this policy and in our Terms & Conditions.
The Service works best with feelings, examples, and specifics about a situation. Please avoid typing highly sensitive identifiers into free text, such as your full legal name, date of birth, home address, Medicare or health identifier numbers, Tax File Number, financial account or card numbers, or government ID numbers. If you share something like this by accident, email kailash@letsuntangle.co and we will delete it.
Because the Service helps you prepare for real conversations, you may write about another person (for example a partner or a colleague) who is not a user of the Service. We handle that information only to provide the Service to you. We do not contact that person unless you choose to send them an invitation, and what they see is limited to the message you approve (see Section 4).
The Service is for adults and is not intended for anyone under 18. We do not knowingly collect personal information from children. If we learn that a person under 18 has provided information, we will delete it. If you believe a child has used the Service, tell us at kailash@letsuntangle.co.
We create aggregated or de-identified data (with details that could identify you removed) to understand trends and improve the Service. De-identified data cannot reasonably be used to identify you and is not subject to the same restrictions as personal information.
We collect information directly from you (when you register, use Tara, invite someone, or contact us), automatically (through your device, cookies or similar local storage, server logs, and error reporting), and, if you sign in with Google, the basic profile information Google shares with your permission.
Nothing you write is shown to another person until you choose to send it.
Possession of an invite link lets the holder respond to that untangle, so share links only with the person you intend.
We use your information only to run the Service you came for:
We do not use your information for advertising, and we do not build a profile of you to sell. We do not send marketing without your consent, and you can opt out at any time.
Membership is handled by Stripe, our payment processor. When you start a trial or subscribe, your card details go directly to Stripe and are stored by Stripe, never by us. We see only enough to know your membership is active. Stripe's handling of your card data is governed by Stripe's own terms and privacy policy.
Tara is an AI built on Anthropic's Claude. To generate her replies, your session text is sent to Anthropic under an agreement that your content is not used to train Anthropic's models. It is never used to train ours either. Tara is not a person, not a therapist, and not a substitute for either.
The Service uses AI to make or substantially assist some decisions using your information. In each case the decision shapes your experience inside the Service only. It never determines your access to essential features, affects your legal rights, provides any diagnosis, or assesses your risk or safety.
You can ask us for information about these automated decisions, ask for a human to review a decision, or raise a concern, by emailing kailash@letsuntangle.co.
We share information only with the small set of trusted service providers that make the Service run, and only what each needs:
These providers are bound by their own privacy and security obligations and may use your information only to provide services to us. A current list of providers is available on request at kailash@letsuntangle.co.
We may also disclose information where required by law (for example a court order or a lawful request from a regulator such as the OAIC), where necessary to prevent serious harm, to enforce our Terms, or as part of a business transfer (for example a merger or acquisition), in which case the recipient must honour this policy or provide equivalent protection.
What we never do: we never sell your personal information, we never share your words with advertisers, and we never show one person what the other wrote privately.
We are based in Australia. Some of our service providers (including Supabase, Vercel, Anthropic, Stripe, Resend, and Google) store or process information overseas, primarily in the United States. When we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including through the contractual protections these providers offer. By using the Service, you consent to these overseas disclosures. If you would prefer your data not be processed overseas, contact us, though this may mean we cannot provide the Service.
We use reasonable technical and organisational measures to protect your information, including encryption in transit, encryption of conversation content at rest, access controls, and limiting internal access to the people who need it to run the Service. No system is perfectly secure, but we treat your words as what they are: among the most personal things you will write. Please use a secure email account and keep your device protected, since sign-in relies on your email.
How long we keep information:
We may retain information longer where required by law or to deal with a legal matter or dispute.
We are subject to the Notifiable Data Breaches scheme. If an eligible data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) without unreasonable delay, and tell you what happened, what information was involved, and the steps you can take. If you believe a breach has occurred, contact us immediately at kailash@letsuntangle.co.
Under the Australian Privacy Principles, you can:
To exercise any of these, use your account page, or email kailash@letsuntangle.co and a person will answer. We aim to respond within 30 days and will not charge you to make a request.
If you are not satisfied with how we have handled your personal information, you can complain to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au, phone 1300 363 992.
The Service is not emergency care and does not monitor for emergencies. If you or someone near you is in danger, contact emergency services on 000, or use Lifeline (13 11 14), Beyond Blue (1300 22 4636), 13YARN (13 92 76), or, for sexual assault, domestic or family violence, 1800RESPECT (1800 737 732). We would rather point you to real human help than pretend to be it.
The Service may link to or integrate with third-party services. We are not responsible for their privacy practices. Please read their policies before providing information to them.
We may update this policy as the Service grows or the law changes. If we make a material change, we will say so plainly in the Service rather than bury it, and update the date below. Your continued use after an update constitutes acceptance of the revised policy.
Rezilium The Institute for Mental Resilience Pty Limited (ABN 52 123 045 009), trading as Untangle.
A person, not a bot, reads that inbox. We aim to respond to privacy requests within 30 days.
Last updated 14 July 2026.