A letter from the founder

I should start with the honest part.
For most of my twenties, I was better at building things than at staying close to people. Close family. Partners I genuinely loved. The amazing humans who joined me on the journey.
For a long time I told myself the problem was a lack of communication. It wasn’t. There was plenty of communication. Words everywhere. The problem is that nobody ever told us communicating well is a separate skill.
And that turned out to be the best news of my life. Because skills can be learned.
There are basically three really big decisions you make in your early life: where you live, who you’re with, and what you’re doing.
School prepares you for two of them.
Where you live gets geography, economics, a mortgage calculator eventually. What you do gets thirteen years of scaffolding, a degree, a careers advisor, an internship you were told would matter.
Who you’re with gets not even an hour. Not one lesson. The single decision most likely to determine whether your life feels good, and we hand it over to instinct and hope.
I don’t see that as a tragedy anymore. I see it as the biggest opportunity hiding in a modern life. The skill that matters most is the one almost nobody has been taught. Imagine the head start if you actually learn it.
Why marriages actually end
55%
said they were “growing apart”
53%
said they were “not able to talk together”
Divorcing parents, asked why. Not money. Not infidelity. Hawkins, Willoughby and Doherty, Journal of Divorce & Remarriage, 2012.
Two different phrasings of the same thing. People don’t usually leave because something dramatic happened. They leave because the conversation stopped working and nobody knew how to restart it.
Sit with that, because it’s quietly the most hopeful finding in this letter. Not fate. Not incompatibility. A conversation that stopped working. And conversations can be restarted.
I’ve dated some amazing human beings. The thing that failed was never the feeling. It was my inability to say what was actually going on, and to stay in the hard conversation long enough to be understood.
At some point I stopped blaming the other person. That was the day things started getting better.
And I know why it happens. I’ve been addicted to the work. The grind, the building, the fulfilment you get from making things move. That fulfilment is real and I won’t pretend otherwise.
But ambition is a quiet negotiator. It never asks you to give up a relationship outright. It asks for one more late night, one more postponed call, one more conversation you’ll have when things calm down.
Things never calm down. So I stopped waiting for calm.
Here’s what I understand now. I never decided the work mattered more than the people. I just never gave the people a deadline. Everything at work had a date attached to it, a consequence, someone waiting. The relationships had none of that, so they absorbed every delay I threw at them. These days, the people get the deadline first. It’s a small change. It rearranges everything.
The best part is that the way through was in my own house the whole time.
My father has spent decades teaching people how to have the conversation they’re avoiding. I grew up inside that work. I absorbed the language of it, the vocabulary, the frameworks. It took me most of my twenties to realise that knowing the words is not the same as being able to say them, and that the person in the house who most needed the lesson was me.
Untangle is built on his work. It exists because I needed it to exist. And it worked on me first.
Because look at almost any conflict, in a kitchen or between countries, and you find the same root. Not a shortage of talking. A failure to communicate, and underneath that, a failure to be vulnerable. To say “this hurt me” instead of attacking. To ask for what you need instead of testing whether someone will guess it.
Most of us would rather stay quiet than risk that sentence. I did, for years. Then I risked it. I can tell you the other side is worth it.
More words pass between us than any generation in history.
Learning to say the true thing underneath them is the most valuable skill you’ll ever build.
So this is what I’m building, and who it’s for.
Couples first, because that’s where the stakes are highest and the payoff is greatest. Then parents and their kids, where thirty years of love is often sitting underneath thirty years of misunderstanding, waiting. Then the friendships that could go deeper than we ever let them.
I used to think “the quality of your life is the quality of your relationships” was a poster sentence. Something you’d find printed over a sunset.
Then I read the Harvard Study of Adult Development. Eighty five years, one of the longest studies of human life ever run, tracking the same people from 1938 until they died. Not wealth, not fame, not cholesterol. The strongest predictor of who stayed happy and healthy into old age was the warmth of their relationships.
It isn’t a poster sentence. It’s a finding.
And it’s the best one I know, because warmth isn’t luck. It’s something you can practise.
Which means the most ambitious thing I’ll ever do isn’t another company. It’s getting good at the conversations with the people I love, and helping you get good at yours.
So when it’s time to find my human and build my own family, I’ll be ready. Trained. Comfortable in the conversation I used to run from.
I’d rather learn it now, while the best conversations of my life are still ahead of me.
Kailash Sarma
Founder, Untangle · Sydney
You already know whose name came to mind. That’s not a burden. That’s the invitation. Start there.
Have the conversation