Your Rules for Being Heard
Everybody has different rules for feeling heard. Tonight you finally tell each other yours.
The research
The founding insight of Kamal Sarma's The Art of WinWin Conversations: listening is what you do; feeling heard is what the other person feels, and everybody has different, usually unspoken rules for it. We judge our partners for missing rules we never told them.
Early and calm. This one pays out in every conversation after it.